Every emergency call answered. Every detail captured. The right technician woken, and escalated until a human says "I've got it." Backed by The 2AM Guarantee.
Or ring the live demo now: +61 485 095 343. Report a fake chiller failure and watch your own phone ring.
Watch an emergency come in at 2am, get triaged, and reach a technician who acknowledges the job.
The answering service picks up, eventually, and captures three details, because that's what their pricing plan allows. The message lands as a text your on-call technician sleeps through. Or the tech gets woken with half a story and drives to the wrong site at penalty rates. And when the client's facilities manager asks what happened, there's no record of who was called, when, or who acknowledged.
One missed emergency is a bad night. Two in a month starts the corrective-action clause in your own contract. That's how a $40,000-a-year maintenance agreement walks out the door at renewal, over a phone call nobody answered properly.
If you run cold rooms, critical plant, data rooms or contracted response times, this is not a receptionist problem. It's a contract-retention problem.
An AI agent picks up your after-hours line, calm and professional, any hour.
Name, company, site, equipment, fault, safety check, confirmed callback number. No caps on questions. Asking is the cheapest thing an AI does.
A priority-1 site gets the emergency path. A quote request waits politely for morning. Nobody gets woken for a filter change.
Not a text. The system reads your live on-call roster, the one your office manager edits in a spreadsheet, and calls the tech. No answer? It retries, then moves down your chain, until a human acknowledges the job.
The attending tech gets the complete job, callback number and call recording by email before they're out of bed.
The Response Log records every call, every question, every escalation attempt and the acknowledgment, timestamped. Your monthly proof report turns it into evidence you can put in front of your own client at contract review.
Hear it work before you talk to anyone. Ring the demo line: +61 485 095 343
Every emergency call answered, triaged, and escalated until a human acknowledges. Or that month is free.
Measured from your Response Log, which you can see at any time. Excludes carrier outages and events outside our control.
And no lock-in. Month to month, cancel any time, and your roster and Response Log data are yours to keep. If this doesn't earn its place every month, it doesn't deserve your money.
| Core | Most chosenContract-Grade | Sovereign | |
|---|---|---|---|
| Implementation | $7,500 | $12,500 | from $25,000 |
| Monthly | $750 | $1,250 | Custom |
| After-hours calls included | 40 | 80 | Scoped |
| Escalation chains | 1 | Multi-discipline / multi-region | Scoped |
| Live roster + site priorities | Yes | Yes | Yes |
| Response Log + monthly proof report | Yes | Yes + SLA evidence pack | Yes + compliance pack |
| Job management integration | Not included | ServiceM8, ServiceTitan + more | Scoped |
| The 2AM Guarantee | Yes | Yes | Yes |
All prices AUD. Managed service only: the guarantee covers a system we operate. Sovereign is the fully onshore build for utility and government-adjacent clients with data residency requirements.
We build your roster, site priority list and escalation chains. Your office manager is shown once, then owns it in a spreadsheet.
A structured review of your current after-hours process and what it's costing you.
Puts a dollar figure on your after-hours exposure using your own contract values.
We deliver one build at a time, properly. That means three founding slots this year, starting September. Founders get the Contract Defence Kit (our Contract-Grade SLA evidence pack) at any tier, their monthly rate locked for as long as they stay, and the second month isn't billed until their first proof report is delivered. In exchange, founders agree to a written case study and reference calls once the system proves itself.
When the three slots are filled, the founding terms retire.
You could build something that answers a phone. This is the other 90%: the live roster, the escalate-until-acknowledged engine, the triage against your contract priorities, the audit trail, and someone accountable when it matters. That's an engineered system with a guarantee, not a chatbot.
The guarantee covers everything inside our control, measured from the Response Log. A carrier outage upstream of the platform is excluded, the same way it's excluded in your own SLAs.
Contract-Grade includes one integration: ServiceM8, ServiceTitan, AroFlo, Tradify and most systems with an API. Others scoped on request.
Amplify Automation, Brisbane. You deal directly with the engineer who builds your system: 25 years of software engineering, focused on AI since 2023.
That's the Sovereign tier: a fully onshore build. Ask, and bring your compliance requirements; we've done the research most vendors haven't.